Can I keep/use my existing mobile number?
Africa Mobile 09 is a dedicated roaming service to use only when you are traveling abroad. Your existing number will remain on your current provider’s service but you will be provided with an additional Africa Mobile 09 number for international use. Consequently should you wish to receive calls on your original number whilst roaming you have three options.
• Use voicemail to inform callers of your Africa Mobile 09 roaming number.
• Use voicemail and access your messages remotely.
• Use call divert.
When in your home country you should be using your local mobile service provider.

Do I have to maintain service with my existing provider?
09 is designed to only benefit roaming customers and is not necessarily cost effective when used within your home area.

Will the Africa Mobile 09 card work in any handset?
The Africa Mobile 09 card will function in any relatively new (from last 2 years) handset. However many service providers and networks restrict usage of the handset that they sell to their own SIM card by using SIM blocking, in order to prevent subscribers taking advantage of services provided by their competitors. In order to use a restricted handset it is necessary to ask your provider for an unblock code to release your handset. Some networks, providers etc make it difficult for end users to gain the required information and charge an administration fee. Many independent mobile phone stores provide a similar service on site to open virtually any model of mobile phone for general usage.

Does the Africa Mobile 09 SIM Card expire?
If you do not use it or recharge it within any period of 9 months it will expire together with possible call value left on it. To avoid this you can recharge or place a call.

Does the Africa Mobile 09 Refill Card and top up value expires?
Yes if not used within 9 months.

Will my existing phone work everywhere?
Subject to the country you are in . Whilst the Africa Mobile 09 card is compatible with all GSM frequencies 900 1800 1900, most handsets are only compatible with one. However, many are so called tri-band handsets that operate on all three frequencies. In certain countries only one frequency may be available i.e. USA where only 1900 works, therefore only a 1900 compatible and/or a Triband unit can be used.

How much does the card cost?
The Africa Mobile 09 basic card, which includes 15.- Euro of call value costs Euro 39.-
Top up vouchers are charged at Euro 25. - and Euro 75.- Alternatively if you take the Top Up Subscription Option you may purchase airtime directly from your Africa Mobile 09 phone ( not a available) , the top up there is Euro 25.- and Euro 50.- You can also order a direct top up from the web page or through our customer service. Airtime will be sent directly to your handset.

What about contracts, commitment, credit checks etc.?
Africa Mobile 09 is prepaid service and therefore there is no credit check, line rental or commitment you only pay for calls as you place them. If you pay for call value top-up with a credit card, then a normal credit card check will be made. Africa Mobile 09 are available to anyone, anywhere and is hassle free.

Is Africa Mobile 09 available post-paid for business subscribers?
Africa Mobile 09 is currently available as a prepay service however Africa Mobile 09 can look at this possibility for you if this is for corporate or business use.

What will my 09 phone number be?
Africa Mobile 09 will supply you with a new roaming number with your SIM. Your dialing code will be 00354 plus a mobile number which is 9 digits. In line with Africa Mobile 09´s policy of controlled costs for the end user this enables you to have full control of your mobile costs as you should only give out your new international number when traveling to those whom you wish to contact you as incoming calls are free of charge to most countries if you use the Africa Mobile 09 service instead of having to pay expensive roaming incoming calls.

Is there coverage in the area in which I intend to roam?
The Africa Mobile 09 service can be used in over 400 networks in over 190 countries across the globe. Please se our coverage list.

How much does it cost to make and receive calls?
Rates are from Euro 0.35 for placing a call and incoming calls are free of charge to most countries. For your convenience we have placed a rate calculator on our web page.

Where can I buy a Africa Mobile 09 SIM?
SIMs is available from our distributors. The Starterpack is sold through our distributors and if you send us an e-mail at info@africamobile-09.com we will reply your request or go to our web " https://secure.09.is/orderform.php "

and fill the order form.

How do I top up?
Refresh vouchers are available via the same channels as above. In addition you can top up your account through the call centre or web address www.africamobile-09.com or what we recommend register for a direct top up, then you can top up from your hand set, wherever you are.
Top up vouchers are charged at Euro 25. - and Euro 75.- Alternatively if you take the Top Up Subscription Option you may purchase airtime directly from your Africa Mobile 09 phone, the top up there is Euro 25.- and Euro 50.- You can also order a direct top up from the web page or through our customer service. Airtime will be sent directly to your handset.